Bitrix24 vs Capsule CRM: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Bitrix24
Capsule CRM
Starting Price
$49/mo (5 users)
$18/user/mo
Free Plan
Yes
Yes
Users
12M+
15K+ orgs
Founded
2012
2008
Rating
4.1/5
4.4/5
Best For
SMBs wanting a free all-in-one CRM and business ma...
Small businesses wanting a clean, simple CRM witho...
Feature-by-Feature Comparison
Bitrix24Capsule CRM
84Ease of Use90
86Features92
86Value for Money92
77Customer Support83
79Integrations85
80Mobile App86
AI Verdict
Capsule CRM leads with a ToolScout Score of 88 vs 82 for Bitrix24. Capsule CRM is best suited for Small businesses wanting a clean, simple CRM without feature overload, while Bitrix24 excels for SMBs wanting a free all-in-one CRM and business management platform. Both are strong options in the CRM space.
CHOOSE BITRIX24 IF:
SMBs wanting a free all-in-one CRM and business management platform.
CHOOSE CAPSULE CRM IF:
Small businesses wanting a clean, simple CRM without feature overload.
Frequently Asked Questions
Is Bitrix24 better than Capsule CRM?
Capsule CRM scores 88/100 on ToolScout compared to Bitrix24's 82/100. However, the best choice depends on your specific needs. Bitrix24 is best for SMBs wanting a free all-in-one CRM and business management platform. Capsule CRM is best for Small businesses wanting a clean, simple CRM without feature overload.
Does Bitrix24 have a free plan?
Yes, Bitrix24 offers a free plan. Paid plans start from $49/mo (5 users).
Does Capsule CRM have a free plan?
Yes, Capsule CRM offers a free plan. Paid plans start from $18/user/mo.
Can I migrate from Bitrix24 to Capsule CRM?
Migration between Bitrix24 and Capsule CRM depends on the specific features you use. Both tools are in the CRM category. Check each tool's import/export options for data portability before switching.