SugarCRM vs Zoho CRM: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
SugarCRM
Zoho CRM
Starting Price
$19/user/mo
$14/user/mo
Free Plan
No
Yes
Users
4.5K+ orgs
250K+ orgs
Founded
2004
2005
Rating
4.2/5
4.3/5
Best For
Mid-market enterprises wanting a highly customizab...
Budget-conscious teams needing a full-featured ent...
Feature-by-Feature Comparison
SugarCRMZoho CRM
83Ease of Use88
88Features90
82Value for Money90
79Customer Support81
81Integrations83
82Mobile App84
AI Verdict
Zoho CRM leads with a ToolScout Score of 86 vs 84 for SugarCRM. Zoho CRM is best suited for Budget-conscious teams needing a full-featured enterprise CRM, while SugarCRM excels for Mid-market enterprises wanting a highly customizable CRM platform. Both are strong options in the CRM space.
CHOOSE SUGARCRM IF:
Mid-market enterprises wanting a highly customizable CRM platform.
CHOOSE ZOHO CRM IF:
Budget-conscious teams needing a full-featured enterprise CRM.
Frequently Asked Questions
Is SugarCRM better than Zoho CRM?
Zoho CRM scores 86/100 on ToolScout compared to SugarCRM's 84/100. However, the best choice depends on your specific needs. SugarCRM is best for Mid-market enterprises wanting a highly customizable CRM platform. Zoho CRM is best for Budget-conscious teams needing a full-featured enterprise CRM.
Does SugarCRM have a free plan?
No, SugarCRM does not offer a free plan. Plans start from $19/user/mo.
Does Zoho CRM have a free plan?
Yes, Zoho CRM offers a free plan. Paid plans start from $14/user/mo.
Can I migrate from SugarCRM to Zoho CRM?
Migration between SugarCRM and Zoho CRM depends on the specific features you use. Both tools are in the CRM category. Check each tool's import/export options for data portability before switching.