LiveChat vs Zoho Desk: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
LiveChat
Zoho Desk
Starting Price
$20/agent/mo
$14/agent/mo
Free Plan
No
Yes
Users
38K+ orgs
100K+ orgs
Founded
2002
2016
Rating
4.5/5
4.4/5
Best For
E-commerce and service businesses wanting reliable...
Zoho ecosystem users wanting affordable, feature-r...
Feature-by-Feature Comparison
LiveChatZoho Desk
89Ease of Use90
94Features92
88Value for Money92
85Customer Support83
87Integrations85
88Mobile App86
AI Verdict
LiveChat leads with a ToolScout Score of 90 vs 88 for Zoho Desk. LiveChat is best suited for E-commerce and service businesses wanting reliable, real-time live chat, while Zoho Desk excels for Zoho ecosystem users wanting affordable, feature-rich help desk software. Both are strong options in the Customer Support space.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
CHOOSE ZOHO DESK IF:
Zoho ecosystem users wanting affordable, feature-rich help desk software.
Frequently Asked Questions
Is LiveChat better than Zoho Desk?
LiveChat scores 90/100 on ToolScout compared to Zoho Desk's 88/100. However, the best choice depends on your specific needs. LiveChat is best for E-commerce and service businesses wanting reliable, real-time live chat. Zoho Desk is best for Zoho ecosystem users wanting affordable, feature-rich help desk software.
Does LiveChat have a free plan?
No, LiveChat does not offer a free plan. Plans start from $20/agent/mo.
Does Zoho Desk have a free plan?
Yes, Zoho Desk offers a free plan. Paid plans start from $14/agent/mo.
Can I migrate from LiveChat to Zoho Desk?
Migration between LiveChat and Zoho Desk depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.