LiveChat vs Zendesk: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
LiveChat
Zendesk
Starting Price
$20/agent/mo
$19/agent/mo
Free Plan
No
No
Users
38K+ orgs
100K+ orgs
Founded
2002
2007
Rating
4.5/5
4.3/5
Best For
E-commerce and service businesses wanting reliable...
Mid-market and enterprise teams running high-volum...
Feature-by-Feature Comparison
LiveChatZendesk
89Ease of Use85
94Features90
88Value for Money84
85Customer Support81
87Integrations83
88Mobile App84
AI Verdict
LiveChat leads with a ToolScout Score of 90 vs 86 for Zendesk. LiveChat is best suited for E-commerce and service businesses wanting reliable, real-time live chat, while Zendesk excels for Mid-market and enterprise teams running high-volume customer support. Both are strong options in the Customer Support space.
CHOOSE LIVECHAT IF:
E-commerce and service businesses wanting reliable, real-time live chat.
CHOOSE ZENDESK IF:
Mid-market and enterprise teams running high-volume customer support.
Frequently Asked Questions
Is LiveChat better than Zendesk?
LiveChat scores 90/100 on ToolScout compared to Zendesk's 86/100. However, the best choice depends on your specific needs. LiveChat is best for E-commerce and service businesses wanting reliable, real-time live chat. Zendesk is best for Mid-market and enterprise teams running high-volume customer support.
Does LiveChat have a free plan?
No, LiveChat does not offer a free plan. Plans start from $20/agent/mo.
Does Zendesk have a free plan?
No, Zendesk does not offer a free plan. Plans start from $19/agent/mo.
Can I migrate from LiveChat to Zendesk?
Migration between LiveChat and Zendesk depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.