Kayako vs Tidio: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Kayako
Tidio
Starting Price
$30/agent/mo
$29/mo
Free Plan
No
Yes
Users
35K+ orgs
500K+ orgs
Founded
2001
2013
Rating
4.1/5
4.6/5
Best For
SMBs wanting affordable help desk with a unified c...
E-commerce SMBs wanting AI-powered live chat with ...
Feature-by-Feature Comparison
KayakoTidio
81Ease of Use94
86Features96
80Value for Money96
77Customer Support87
79Integrations89
80Mobile App90
AI Verdict
Tidio leads with a ToolScout Score of 92 vs 82 for Kayako. Tidio is best suited for E-commerce SMBs wanting AI-powered live chat with easy setup, while Kayako excels for SMBs wanting affordable help desk with a unified customer interaction view. Both are strong options in the Customer Support space.
CHOOSE KAYAKO IF:
SMBs wanting affordable help desk with a unified customer interaction view.
CHOOSE TIDIO IF:
E-commerce SMBs wanting AI-powered live chat with easy setup.
Frequently Asked Questions
Is Kayako better than Tidio?
Tidio scores 92/100 on ToolScout compared to Kayako's 82/100. However, the best choice depends on your specific needs. Kayako is best for SMBs wanting affordable help desk with a unified customer interaction view. Tidio is best for E-commerce SMBs wanting AI-powered live chat with easy setup.
Does Kayako have a free plan?
No, Kayako does not offer a free plan. Plans start from $30/agent/mo.
Does Tidio have a free plan?
Yes, Tidio offers a free plan. Paid plans start from $29/mo.
Can I migrate from Kayako to Tidio?
Migration between Kayako and Tidio depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.