Intercom vs Kayako: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Intercom
Kayako
Starting Price
$39/mo
$30/agent/mo
Free Plan
No
No
Users
25K+ orgs
35K+ orgs
Founded
2011
2001
Rating
4.5/5
4.1/5
Best For
SaaS companies wanting in-app support, onboarding,...
SMBs wanting affordable help desk with a unified c...
Feature-by-Feature Comparison
IntercomKayako
89Ease of Use81
94Features86
88Value for Money80
85Customer Support77
87Integrations79
88Mobile App80
AI Verdict
Intercom leads with a ToolScout Score of 90 vs 82 for Kayako. Intercom is best suited for SaaS companies wanting in-app support, onboarding, and engagement, while Kayako excels for SMBs wanting affordable help desk with a unified customer interaction view. Both are strong options in the Customer Support space.
CHOOSE INTERCOM IF:
SaaS companies wanting in-app support, onboarding, and engagement.
CHOOSE KAYAKO IF:
SMBs wanting affordable help desk with a unified customer interaction view.
Frequently Asked Questions
Is Intercom better than Kayako?
Intercom scores 90/100 on ToolScout compared to Kayako's 82/100. However, the best choice depends on your specific needs. Intercom is best for SaaS companies wanting in-app support, onboarding, and engagement. Kayako is best for SMBs wanting affordable help desk with a unified customer interaction view.
Does Intercom have a free plan?
No, Intercom does not offer a free plan. Plans start from $39/mo.
Does Kayako have a free plan?
No, Kayako does not offer a free plan. Plans start from $30/agent/mo.
Can I migrate from Intercom to Kayako?
Migration between Intercom and Kayako depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.