Groove vs Kayako: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Groove
Kayako
Starting Price
$4.80/user/mo
$30/agent/mo
Free Plan
No
No
Users
12K+ orgs
35K+ orgs
Founded
2012
2001
Rating
4.5/5
4.1/5
Best For
Small businesses wanting a simple, affordable shar...
SMBs wanting affordable help desk with a unified c...
Feature-by-Feature Comparison
GrooveKayako
89Ease of Use81
94Features86
88Value for Money80
85Customer Support77
87Integrations79
88Mobile App80
AI Verdict
Groove leads with a ToolScout Score of 90 vs 82 for Kayako. Groove is best suited for Small businesses wanting a simple, affordable shared inbox help desk, while Kayako excels for SMBs wanting affordable help desk with a unified customer interaction view. Both are strong options in the Customer Support space.
CHOOSE GROOVE IF:
Small businesses wanting a simple, affordable shared inbox help desk.
CHOOSE KAYAKO IF:
SMBs wanting affordable help desk with a unified customer interaction view.
Frequently Asked Questions
Is Groove better than Kayako?
Groove scores 90/100 on ToolScout compared to Kayako's 82/100. However, the best choice depends on your specific needs. Groove is best for Small businesses wanting a simple, affordable shared inbox help desk. Kayako is best for SMBs wanting affordable help desk with a unified customer interaction view.
Does Groove have a free plan?
No, Groove does not offer a free plan. Plans start from $4.80/user/mo.
Does Kayako have a free plan?
No, Kayako does not offer a free plan. Plans start from $30/agent/mo.
Can I migrate from Groove to Kayako?
Migration between Groove and Kayako depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.