Groove vs Hiver: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Groove
Hiver
Starting Price
$4.80/user/mo
$19/user/mo
Free Plan
No
Yes
Users
12K+ orgs
10K+ orgs
Founded
2012
2011
Rating
4.5/5
4.5/5
Best For
Small businesses wanting a simple, affordable shar...
Gmail-first teams wanting shared inbox help desk w...
Feature-by-Feature Comparison
GrooveHiver
89Ease of Use92
94Features94
88Value for Money94
85Customer Support85
87Integrations87
88Mobile App88
AI Verdict
Groove leads with a ToolScout Score of 90 vs 90 for Hiver. Groove is best suited for Small businesses wanting a simple, affordable shared inbox help desk, while Hiver excels for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Both are strong options in the Customer Support space.
CHOOSE GROOVE IF:
Small businesses wanting a simple, affordable shared inbox help desk.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Frequently Asked Questions
Is Groove better than Hiver?
Groove scores 90/100 on ToolScout compared to Hiver's 90/100. However, the best choice depends on your specific needs. Groove is best for Small businesses wanting a simple, affordable shared inbox help desk. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Does Groove have a free plan?
No, Groove does not offer a free plan. Plans start from $4.80/user/mo.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Can I migrate from Groove to Hiver?
Migration between Groove and Hiver depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.