Gorgias vs Kustomer: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gorgias
Kustomer
Starting Price
$10/mo
$89/agent/mo
Free Plan
No
No
Users
14K+ orgs
1K+ orgs
Founded
2015
2015
Rating
4.6/5
4.4/5
Best For
E-commerce brands on Shopify wanting support with ...
High-growth companies wanting CRM-native omnichann...
Feature-by-Feature Comparison
GorgiasKustomer
91Ease of Use87
96Features92
90Value for Money86
87Customer Support83
89Integrations85
90Mobile App86
AI Verdict
Gorgias leads with a hiltonsoftware.co Score of 92 vs 88 for Kustomer. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while Kustomer excels for High-growth companies wanting CRM-native omnichannel customer service. Both are strong options in the Customer Support space.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
CHOOSE KUSTOMER IF:
High-growth companies wanting CRM-native omnichannel customer service.
Frequently Asked Questions
Is Gorgias better than Kustomer?
Gorgias scores 92/100 on hiltonsoftware.co compared to Kustomer's 88/100. However, the best choice depends on your specific needs. Gorgias is best for E-commerce brands on Shopify wanting support with full order context. Kustomer is best for High-growth companies wanting CRM-native omnichannel customer service.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Does Kustomer have a free plan?
No, Kustomer does not offer a free plan. Plans start from $89/agent/mo.
Can I migrate from Gorgias to Kustomer?
Migration between Gorgias and Kustomer depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.