Gorgias vs Kayako: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gorgias
Kayako
Starting Price
$10/mo
$30/agent/mo
Free Plan
No
No
Users
14K+ orgs
35K+ orgs
Founded
2015
2001
Rating
4.6/5
4.1/5
Best For
E-commerce brands on Shopify wanting support with ...
SMBs wanting affordable help desk with a unified c...
Feature-by-Feature Comparison
GorgiasKayako
91Ease of Use81
96Features86
90Value for Money80
87Customer Support77
89Integrations79
90Mobile App80
AI Verdict
Gorgias leads with a ToolScout Score of 92 vs 82 for Kayako. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while Kayako excels for SMBs wanting affordable help desk with a unified customer interaction view. Both are strong options in the Customer Support space.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
CHOOSE KAYAKO IF:
SMBs wanting affordable help desk with a unified customer interaction view.
Frequently Asked Questions
Is Gorgias better than Kayako?
Gorgias scores 92/100 on ToolScout compared to Kayako's 82/100. However, the best choice depends on your specific needs. Gorgias is best for E-commerce brands on Shopify wanting support with full order context. Kayako is best for SMBs wanting affordable help desk with a unified customer interaction view.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Does Kayako have a free plan?
No, Kayako does not offer a free plan. Plans start from $30/agent/mo.
Can I migrate from Gorgias to Kayako?
Migration between Gorgias and Kayako depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.