Gorgias vs Hiver: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Gorgias
Hiver
Starting Price
$10/mo
$19/user/mo
Free Plan
No
Yes
Users
14K+ orgs
10K+ orgs
Founded
2015
2011
Rating
4.6/5
4.5/5
Best For
E-commerce brands on Shopify wanting support with ...
Gmail-first teams wanting shared inbox help desk w...
Feature-by-Feature Comparison
GorgiasHiver
91Ease of Use92
96Features94
90Value for Money94
87Customer Support85
89Integrations87
90Mobile App88
AI Verdict
Gorgias leads with a ToolScout Score of 92 vs 90 for Hiver. Gorgias is best suited for E-commerce brands on Shopify wanting support with full order context, while Hiver excels for Gmail-first teams wanting shared inbox help desk without leaving Gmail. Both are strong options in the Customer Support space.
CHOOSE GORGIAS IF:
E-commerce brands on Shopify wanting support with full order context.
CHOOSE HIVER IF:
Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Frequently Asked Questions
Is Gorgias better than Hiver?
Gorgias scores 92/100 on ToolScout compared to Hiver's 90/100. However, the best choice depends on your specific needs. Gorgias is best for E-commerce brands on Shopify wanting support with full order context. Hiver is best for Gmail-first teams wanting shared inbox help desk without leaving Gmail.
Does Gorgias have a free plan?
No, Gorgias does not offer a free plan. Plans start from $10/mo.
Does Hiver have a free plan?
Yes, Hiver offers a free plan. Paid plans start from $19/user/mo.
Can I migrate from Gorgias to Hiver?
Migration between Gorgias and Hiver depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.