Front vs Gladly: Complete Comparison (2026)
Updated: March 7, 20268 min read
VS
Quick Comparison
Front
Gladly
Starting Price
$19/user/mo
$180/agent/mo
Free Plan
No
No
Users
9K+ orgs
500+ orgs
Founded
2013
2014
Rating
4.5/5
4.7/5
Best For
Operations teams managing high-volume shared email...
Premium brands wanting people-centered service tha...
Feature-by-Feature Comparison
FrontGladly
89Ease of Use93
94Features98
88Value for Money92
85Customer Support89
87Integrations91
88Mobile App92
AI Verdict
Gladly leads with a ToolScout Score of 94 vs 90 for Front. Gladly is best suited for Premium brands wanting people-centered service that knows customers across channels, while Front excels for Operations teams managing high-volume shared email with collaboration. Both are strong options in the Customer Support space.
CHOOSE FRONT IF:
Operations teams managing high-volume shared email with collaboration.
CHOOSE GLADLY IF:
Premium brands wanting people-centered service that knows customers across channels.
Frequently Asked Questions
Is Front better than Gladly?
Gladly scores 94/100 on ToolScout compared to Front's 90/100. However, the best choice depends on your specific needs. Front is best for Operations teams managing high-volume shared email with collaboration. Gladly is best for Premium brands wanting people-centered service that knows customers across channels.
Does Front have a free plan?
No, Front does not offer a free plan. Plans start from $19/user/mo.
Does Gladly have a free plan?
No, Gladly does not offer a free plan. Plans start from $180/agent/mo.
Can I migrate from Front to Gladly?
Migration between Front and Gladly depends on the specific features you use. Both tools are in the Customer Support category. Check each tool's import/export options for data portability before switching.